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Privacy Policy and Terms & Conditions

These Terms and Conditions of Use and Service (“Terms of Use and Service”) govern your membership on and use of the website “ www.vossdirect.ae and your purchases and use of products available through the Site. The Site is operated by American Eastern Dubai  L.L.C.

Your use of the Site constitutes your agreement to follow and be bound by the Terms of Use and Service. We reserve the right to update or modify the Terms of Use and Service at any time without prior notice. For this reason, we encourage you to review the Terms of Use and Service whenever you use the Site. If you do not agree to these terms, please do not use the Site.

By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows:

1. General

You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (3) not a person barred from entering into contracts under your local jurisdiction.

You shall establish and use your membership on the Site, and purchase and use the products available through the “Voss Direct by American Eastern Dubai  LLC” Site, in strict compliance with these Terms of Use and Service and all applicable laws, rules and regulations (collectively, “Laws”). All calls, emails and other communications between you and “Voss Direct by American Eastern Dubai  LLC” may be recorded for security reasons.

2. “VOSS Direct by American Eastern Dubai  LLC” Membership

Establishing a Membership

You may establish a membership on the Site. Enrollment requires you to (1) indicate agreement to these Terms of Use and Service; (2) provide contact information and identification details; and (3) submit any other form of authentication as required by “Voss Direct by American Eastern Dubai  LLC” as part of the enrollment process. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.

Use of Membership

You shall not use your “Voss Direct by American Eastern Dubai  L.L.C.” membership for any fraudulent or improper purpose or any purpose that is competitive to “Voss Direct by American Eastern Dubai  LLC”. You shall notify “Voss Direct by American Eastern Dubai  LLC” immediately by emailing [vossdirect@binhendi.com] of any unauthorized use of your “Voss Direct by American Eastern Dubai  LLC” membership or the “Voss Direct by American Eastern Dubai  LLC” Site known to you. “Voss Direct by American Eastern Dubai  LLC” reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice. “Voss Direct by American Eastern Dubai  LLC” neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with “Voss Direct by American Eastern Dubai  LLC”. Termination of your access or use will not waive or affect any other right or relief to which “Voss Direct by American Eastern Dubai  LLC” may be entitled.

Membership Termination

“Voss Direct by American Eastern Dubai  LLC” may terminate your membership and refuse any and all current or future use of the Site (a) in order to comply with applicable Law; (b) if you provide any information that “Voss Direct by American Eastern Dubai  LLC” determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete); (c) if “Voss Direct by American Eastern Dubai  LLC” determines, in its sole discretion, that you are using your “Voss Direct by American Eastern Dubai  LLC” membership in a manner not permitted by these Terms of Use and Service; or (d) in other circumstances, as “Voss Direct by American Eastern Dubai  LLC” deems appropriate in its sole discretion.

3. Product and Service

The Product

VOSS Artesian Water which comes from Norway from an aquifer in the pristine natural environment of Southern Norway. The unprocessed nature of the water and its high level of purity gives it its fresh, clean, and quality taste.

The Service

Home and office delivery for VOSS Water and American Eastern Dubai  L.L.C. has launched the Home and Office Delivery Program. VOSS is now available for delivery in a variety of sizes with unique and universal appeal. Tailored for different consumption occasions, VOSS is available in Still and Sparkling high-grade PET and glass.

4. Delivery Policy

Online orders on www.vossdirect.ae are delivered only to locations within the United Arab Emirates. Delivery schedules are based on below:

Normal delivery times are 8am to 5:30pm, Saturday to Thursday. www.vossdirect.ae will NOT deal or provide any services or products to any of OFAC sanctions countries (Delivery within UAE).

Minimum order for all Emirates is AED 420. Delivery charges will be applied for any orders below minimum, AED 20 for Dubai and AED 50 for other Emirates.

5. Purchases

Order Processing

“Voss Direct by American Eastern Dubai  LLC” may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances “Voss Direct by American Eastern Dubai  LLC” deems appropriate in its sole discretion. “Voss Direct by American Eastern Dubai  LLC” also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. “Voss Direct by American Eastern Dubai  LLC” will either not charge you or refund the charges for orders that we do not process or cancel.

Product Descriptions

“Voss Direct by American Eastern Dubai  LLC” attempts to provide accurate descriptions of products on the Site. “Voss Direct by American Eastern Dubai  LLC” does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product offered on the “Voss Direct by American Eastern Dubai  LLC” Site is not as described, your sole remedy is to return the item, as specified in the Return Policy.

Pricing Information

“Voss Direct by American Eastern Dubai  LLC” strives to provide accurate pricing information regarding the products and services available on the “Voss Direct by American Eastern Dubai  LLC” Site. We cannot, however, insure against pricing errors. “Voss Direct by American Eastern Dubai  LLC” reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error. If this occurs, “Voss Direct by American Eastern Dubai  LLC” will notify you by email. In addition, “Voss Direct by American Eastern Dubai  LLC” reserves the right, at its sole discretion, to correct any error in the stated full retail price.

Product Availability

The “Voss Direct by American Eastern Dubai  LLC” Site may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. Unfortunately, “Voss Direct by Bin American Eastern Dubai  LLC” cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day. In rare cases, a product may be available when a customer places the order, and sold out by the time “Voss Direct by American Eastern Dubai  LLC” attempts to process the order. Should this happen, “Voss Direct by American Eastern Dubai  LLC” will notify you by email.

Transaction Currency

Prices quoted shall be in UAE Dirhams and all payments shall be made in UAE Dirhams.

Shipping and Tax

Shipping and taxes will be calculated based on the country and method of delivery and indicated at the time of checkout.

Return/Refund Policy

Goods can be returned within five (5) days from the date of receipt. The returned goods must fulfill the following conditions:

6. Website Terms of Use

License and Site Access

All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by “Voss Direct by American Eastern Dubai LLC”, its licensors or its content providers, and is protected by copyright, trademark and other applicable laws in the UAE and other foreign laws.

“Voss Direct by American Eastern Dubai LLC” grants you a limited license to access and make personal use of this Site. “Voss Direct by American Eastern Dubai LLC” or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in “Voss Direct by American Eastern Dubai LLC”’s sole discretion.

You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by “Voss Direct by American Eastern Dubai LLC”.

Content You Submit Through the Site

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the “Privacy Policy” link located in the footer section of the Site (the “Privacy Policy”). The Terms of Use and Service incorporates by reference the terms and conditions of the Privacy Policy. You grant “Voss Direct by American Eastern Dubai LLC” a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or any part of such content, in any media. You hereby represent, warrant and covenant that any content you provide does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant such a license to “Voss Direct by American Eastern Dubai LLC”.

You represent that all of the information, data and other materials you provide on this Site or to “Voss Direct by American Eastern Dubai LLC” through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.

You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself.

Disclaimers

Except as otherwise expressly provided in these Terms of Use and Service, or required by applicable law, “Voss Direct by American Eastern Dubai LLC” makes no representations, covenants or warranties and offers no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of “Voss Direct by American Eastern Dubai LLC” membership, any content on the Site, or any products purchased through the “Voss Direct by American Eastern Dubai LLC” site, as well as warranties implied from a course of performance or course of dealing.

Your use of this Site is at your sole risk. The Site is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. “Voss Direct by American Eastern Dubai LLC” disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from this Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content. No advice or information obtained by you from the Site shall create any warranty of any kind.

7. Electronic Communications

When you use the Site or send emails to “Voss Direct by American Eastern Dubai LLC”, you are communicating with “Voss Direct by Bin American Eastern Dubai LLC” electronically. You consent to receive electronically any communications related to your use of this Site. “Voss Direct by American Eastern Dubai LLC” will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from “Voss Direct by American Eastern Dubai LLC” intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on any of the “Voss Direct by American Eastern Dubai LLC” Site.

8. Limitation of Liability

The providers whose products are available on the “Voss Direct by American Eastern Dubai LLC” Site are independent contractors and not agents or employees of “Voss Direct by American Eastern Dubai LLC”. “Voss Direct by American Eastern Dubai LLC” is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

You acknowledge and agree that you assume full responsibility for your use of the site and/or for use of the “Voss Direct by American Eastern Dubai LLC” membership, communications with third parties, and purchase and use of the products and services available through the “Voss Direct by American Eastern Dubai LLC” Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the site may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), neither “Voss Direct by American Eastern Dubai LLC” nor its licensors, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your “Voss Direct by American Eastern Dubai LLC” membership, any termination or cancelation of your membership; (d) any products or services made available or purchased through the “Voss Direct by American Eastern Dubai LLC” site, including any damages or injury arising from any use of such products; (e) any delay or inability to use the Site or any information, products or services advertised in or obtained through the Site; or (f) the modification, removal or deletion of any content submitted or posted on the Site

9. Indemnities

You agree to defend, indemnify and hold “Voss Direct by American Eastern Dubai LLC” harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms of Use and Service.

10. Privacy Policy

A copy of the Privacy Policy that applies to the collection, use, disclosure and other processing of personal information by “Voss Direct by American Eastern Dubai LLC” is located at [http://”the company name”.com/privacy-policy]. You consent to any personal information we may obtain about you (either via the Site, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy. All credit/debit cards’ details or information will NOT be stored, sold, shared, rented or leased to any third parties. “Voss Direct by American Eastern Dubai LLC” may update its Privacy Policy from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above.

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers must be notified about these changes as well as the Payment Gateway Provider.

11. Customer Service Contract

We are committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. We do not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly.

Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within. We do not sell, trade or rent any personal information to outside parties unless otherwise compelled by law.

The security and privacy of your personal information is very important to us. We recognize that security is a major concern among online shoppers and this we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.

12. Waivers

The failure of “Voss Direct by American Eastern Dubai LLC” to act with respect to a breach of these Terms of Use and Service by you or others does not waive “Voss Direct by American Eastern Dubai LLC”’s right to act with respect to subsequent or similar breaches. If any content on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you to refrain from using the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

13. Dispute Resolution

Mindful of the high cost of litigation, both you and “Voss Direct by American Eastern Dubai LLC” agree to resort to dispute resolution procedure. In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of the Terms of Use and Service or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Notices shall be sent to: “Voss Direct by American Eastern Dubai LLC” Dubai, UAE

Both you and “Voss Direct by American Eastern Dubai LLC” agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.

14. Applicable Law

These Terms of Use and Service and the relationship between you and “Voss Direct by American Eastern Dubai LLC” will be governed by Federal Law No. 24, The Consumer Protection and the laws of the United Arab Emirates.

15. Entire Agreement

These Terms of Use and Service constitute the entire agreement between you and “Voss Direct by American Eastern Dubai LLC” regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use and Service.

16. Severability

In the event that any provision in the Terms of Use and Service is found to be unenforceable, in whole or in part, it shall be severable from, and shall be deemed not to affect or impair the validity of any other covenant or provision.

17. Method of Payment and Card Types Accepted

We accept Cash, Visa and Master Credit, Debit Cards for online order and payment upon delivery.

18. Terms & Conditions